Royal Mail

Royal Mail Group Ltd

Track an Item: • Simply enter your Royal Mail tracking ID or scan the barcode and we’ll notify you on the progress of your delivery. Send an Item: • Quickly and easily buy postage in just a few steps. You can either print your own labels or we can print it for you; just take the QR code on the app to one of our Delivery Office Customer Service Points and have your label printed for free. Book a Collection: • Send and return your parcel from home or work? Book a Parcel Collect so you won’t have to go out; because your postie can collect your items from you. And if you can’t print out a label; don’t worry; we’ll bring one with us. Services Near You: • We can help you find your nearest drop-off location - Postbox; Parcel Postbox (available 24/7); Royal Mail Delivery Office or Post Office branch including collection times and opening hours. Book a Redelivery: • Missed a delivery? Using the Royal Mail App; you can easily book a Redelivery to your address; your neighbour’s address or a local Post Office – and you pick the delivery day! Change Your Delivery Options to Suit You: • You can now change where your parcel is delivered; to a Safeplace or neighbour after it has been sent. Set up a Redirection •Our Redirection service will ensure you won't miss important documents and will help prevent your personal details falling into the wrong hands. Many More Great Features: • Find the size and format of your parcel using our Augmented Reality Parcel Sizer; • See a photograph of the signature if someone has signed for it; or the Safeplace an item has been delivered to; • Get proof of postage sent straight to your phone – get that extra peace of mind when dropping off at any of our locations including Parcel Postboxes; • Save items you are tracking and add an alias name making them easier to identify; • Save postage receipts – simply take a photo of your receipt and store it to the app; • Pay a fee – if you’ve received a grey Fee to pay card you can now pay this on the App • Postcode and address finder – if you’re not sure of a full address; or want to check a postcode; just enter part of the address and we’ll fill in the blanks. • Click & Drop – the Royal Mail App and Click & Drop work hand in hand; making your interactions more seamless with one login. • Alexa integration – if you have an Alexa; you can track your item using a nickname you have previously assigned to an item.